The NASA Science Internet (NSI) Network Operations Staff is responsible for providing reliable communication connectivity for the NASA science community. As the NSI user community expands, so does the demand for greater interoperability with users and resources on other networks (e.g., NSFnet, ESnet), both nationally and internationally. Coupled with the science community’s demand for greater access to other resources is the demand for more reliable communication connectivity. Recognizing this, the NASA Science Internet Project Office (NSIPO) expands its Operations activities. By January 1990, Network Operations was equipped with a telephone hotline, and its staff was expanded to six Network Operations Analysts. These six analysts provide 24-hour-a-day, 7-day-a-week coverage to assist site managers with problem determination and resolution. The NSI Operations staff monitors network circuits and their associated routers. In most instances, NSI Operations diagnoses and reports problems before users realize a problem exists. Monitoring of the NSI TCP/IP Network is currently being done with Proteon’s Overview monitoring system. The Overview monitoring system displays a map of the NSI network utilizing various colors to indicate the conditions of the components being monitored. Each node or site is polled via the Simple Network Monitoring Protocol (SNMP). If a circuit goes down, Overview alerts the Network Operations staff with an audible alarm and changes the color of the component. When an alert is received, Network Operations personnel immediately:
- Verify and diagnose the problem
- Coordinate repair with other networking service groups
- Track problems, and
- Document problem and resolution into a trouble ticket data base.
NSI Operations offers the NSI science community reliable connectivity by exercising prompt assessment and resolution of network problems.